SHIPPING/DELIVERY

DELIVERY
Our delivery prices are displayed at checkout for smaller items only. Smaller items are sent by registered delivery.
Larger items (and larger orders of smaller items) will be appraised on a per order basis. This will ensure the best delivery method and optimal price.
The costs shown are for EU mainland shipping only. We do ship to the UK and worldwide. Please contact us at [email protected] for a quote relevant to your location.

TAX AND IMPORT DUTY 

The buyer and/or receiver is/are responsible for all tax and import fees or costs incurred for receipt of their items. 

Consult your country/region tax/import guidelines if you are in any doubt.

We are not responsible for any additional costs/fees/taxes. 

DELIVERY TIMES

We will deliver your order in accordance with your choice at checkout. However, we’ll always do our utmost to get items dispatched as promptly as possible for you to enjoy as soon as you can. If the product has a lead time, we’ll let you know in advance.

RETURNS
Any items purchased online can be returned within 14 days.
Our products are made with much love and we want you to love them too.
If for any reason you are not totally satisfied with your online purchase, please return your item to us in original packaging and condition within 14 days of receipt.
Please email [email protected] to arrange your refund.
When we have received your item you will be entitled to receive an exchange or a refund.
The refund amount will not include the cost of the original postage and packaging.
International returns must be covered by the customer.
We cannot take responsibility for items damaged or lost in transit.
Returns from outside Spain, must be marked clearly “RETURN ITEM”, as not to incur any customs charges. We are NOT LIABLE for any return costs charged by customs.

RESPONSIBILITY
Please note that we do not cover the delivery cost of returns. Items can only be returned if they’re in perfect condition and in the original packaging, so please ensure that they are packed well. We reserve the right to refuse a return on any item which is not in the right condition. We are unable to issue a refund for items that are lost or damaged while being returned to us. We recommend that you get proof of postage or a tracking number to follow your parcel

RETURNS TERMS AND CONDITIONS
Unwanted items must be returned within 14 days of receipt to qualify for a refund. We are unable to exchange unwanted items with a different item
Please ensure all items are packaged securely and sufficiently to withstand delivery. We will not accept goods that have been damaged on return.
Please note that replacement items or refunds can not be issued until we have received the original items back to our warehouse
We recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit
All orders will be refunded within five working days of receipt of your return. Refunds may take up to 10 days to clear in your account
We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

FAULTY  OR DAMAGED ITEMS
If your item is faulty or damaged, please contact [email protected] When emailing please include photographs of the damaged/faulty item, and a description of the fault. Please do not attempt to fix the item of your own accord or via a third party as this may affect your entitlement to a refund, compensation or reimbursement.

In the case of a damaged item you must retain the packaging.

You also need to email photographs of the packaging.

We are unable to make any insurance claims or refunds without the damaged packaging or photos of the damaged packaging.

All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies please notify us within 48 hours. We are unable to replace or refund items if we are not notified within this time. We will arrange collection of the faulty item from you and cover the delivery cost of the replacement to make sure you’re happy.

NON-REFUNDABLE ITEMS
Special order items (bespoke): please note if you purchase made to order items through the website or by telephone the order cannot be cancelled once it has been placed.
Gift vouchers: gift vouchers and e-vouchers are non-refundable.
If you have any questions regarding your return, please email [email protected]

DELIVERY
Our delivery prices are displayed at checkout for smaller items only. Smaller items are sent by registered delivery.
Larger items (and larger orders of smaller items) will be appraised on a per order basis. This will ensure the best delivery method and optimal price.
The costs shown are for EU mainland shipping only. We do ship to the UK and worldwide. Please contact us at [email protected] for a quote relevant to your location.

TAX AND IMPORT DUTY 

We are not responsible for any additional costs/fees/taxes. 

The buyer and/or receiver is/are responsible for all tax and import fees or costs incurred for receipt of their items. 

Consult you county tax/import recultions if you are in any doubt.

 

DELIVERY TIMES

We will deliver your order in accordance with your choice at checkout. However, we’ll always do our utmost to get items dispatched as promptly as possible for you to enjoy as soon as you can. If the product has a lead time, we’ll let you know in advance.

RETURNS
Any items purchased online can be returned within 14 days.
Our products are made with much love and we want you to love them too.
If for any reason you are not totally satisfied with your online purchase, please return your item to us in original packaging and condition within 14 days of receipt.
Please email [email protected] to arrange your refund.
When we have received your item you will be entitled to receive an exchange or a refund.
The refund amount will not include the cost of the original postage and packaging.
International returns must be covered by the customer.
We cannot take responsibility for items damaged or lost in transit.
Returns from outside Spain, must be marked clearly “RETURN ITEM”, as not to incur any customs charges. We are NOT LIABLE for any return costs charged by customs.

RESPONSIBILITY
Please note that we do not cover the delivery cost of returns. Items can only be returned if they’re in perfect condition and in the original packaging, so please ensure that they are packed well. We reserve the right to refuse a return on any item which is not in the right condition. We are unable to issue a refund for items that are lost or damaged while being returned to us. We recommend that you get proof of postage or a tracking number to follow your parcel

RETURNS TERMS AND CONDITIONS
Unwanted items must be returned within 14 days of receipt to qualify for a refund. We are unable to exchange unwanted items with a different item
Please ensure all items are packaged securely and sufficiently to withstand delivery. We will not accept goods that have been damaged on return.
Please note that replacement items or refunds can not be issued until we have received the original items back to our warehouse
We recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit
All orders will be refunded within five working days of receipt of your return. Refunds may take up to 10 days to clear in your account
We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

FAULTY  OR DAMAGED ITEMS
If your item is faulty or damaged, please contact [email protected] When emailing please include photographs of the damaged/faulty item, and a description of the fault. Please do not attempt to fix the item of your own accord or via a third party as this may affect your entitlement to a refund, compensation or reimbursement.

In the case of a damaged item you must retain the packaging.

You also need to email photographs of the packaging.

We are unable to make any insurance claims or refunds without the damaged packaging or photos of the damaged packaging.

All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies please notify us within 48 hours. We are unable to replace or refund items if we are not notified within this time. We will arrange collection of the faulty item from you and cover the delivery cost of the replacement to make sure you’re happy.

NON-REFUNDABLE ITEMS
Special order items (bespoke): please note if you purchase made to order items through the website or by telephone the order cannot be cancelled once it has been placed.
Gift vouchers: gift vouchers and e-vouchers are non-refundable.
If you have any questions regarding your return, please email [email protected]